skill issue

please don't just say "it's not working"

Imagine posting in a support channel, saying "it's not working" then putting everyone on hold... 🤦

× Don't do this

spoody profile picture
spoodyz
2:15 PM
hi, my code isn't working
Avery profile picture
Avery
2:19 PM
hi spoody! what specifically isn't working? what are you trying to do?
spoody profile picture
spoodyz
2:20 PM
the login function, I click and nothing happens
Avery profile picture
Avery
2:20 PM
Any error messages? What have you tried so far?
the secret hacker
:3
2:21 PM
use chatgpt plz

Note that spoodyz could have got their answer minutes sooner, and needn't have kept Avery waiting. In fact, Avery could have started thinking about the question right away!

People who do this are generally trying to be polite by not jumping right into the request, like one would in person or on the phone - and that's great! But it's 2025 and chat is neither of those things. For most people, typing is much slower than talking. So despite best intentions, you're actually just making the other person wait for you to phrase your question, which is lost productivity (and kinda annoying).

The same goes for:

Do this instead

spoody profile picture
spoodyz
2:15 PM
Hi, I'm trying to implement user authentication but when I click the login button nothing happens. I'm getting this error in the console: "TypeError: Cannot read property 'value' of null". I've checked my form IDs but can't figure out what's wrong. Here's my code: document.getElementById('login').value
Avery profile picture
Avery
2:16 PM
That error means the element with ID 'login' doesn't exist in your HTML. Double-check that you have an element with exactly that ID.

When asking for technical help, include:

Level up your debugging skills

Next time you encounter a problem, take a moment to gather all the necessary information before asking for help. Your future self (and everyone trying to help you) will thank you.

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